Grievance Procedure

It is the staff’s sincere hope that we can work together to meet your rehabilitation needs. Your opinions and ideas are important to us in planning and carrying out your program. If you or your family have a problem or concern about your care or your program, please let us know so we can work together to resolve it.

The first step in the grievance procedure is to discuss any concern with the person(s) involved or your Case Manager. Most problems can be resolved in this manner. However, because we realize this is not always possible, management and administrative staff may be involved in the resolution of grievances, when necessary.

Tips and Gratuities

Cardinal Hill requests that patients and their families not tip or give gifts to the staff. When you receive superior care or service that you want to acknowledge, the best gift is a simple “Thank You” and a note on your Patient Satisfaction Questionnaire.

Vending Areas

A Vending machine for drinks is located on the unit.

Gift Shop

Personal items, cards, candy and gifts are sold in Cardinal Hill's Gift Shop. Gift Shop hours are posted on the gift shop door.

Restaurants and Shopping

A number of restaurants are located near Cardinal Hill Hospital. Major shopping malls are within a few miles of the hospital. Cardinal Hill staff members can assist you with directions to these.

Patient Billing

A patient can request a copy of their bill by asking the MDS Coordinator and/or Administrator for it.  The bill should be available within 24 hours of request, Monday - Friday.

Transportation

You or your family must arrange transportation to Cardinal Hill on the day of admission. However, if you are being transferred from an acute care hospital, a discharge planner usually is available to help with these arrangements. Transportation to outside medical appointments for inpatients is arranged by Cardinal Hill.  Patient’s families or friends are encouraged to take patients to appointments.